ExaRemote

Features ExaRemote

ExaRemote is a powerful tool that allows remote work for you and your agents.
All you need is a SMART PHONE and you’re all set!Use ExaRemote to manage customer queries, analyze your website data, delegate tasks and connect with customers in real time - all on the go.- Experience Optimization- Save time and money- Simple and efficient- Calls and Requests Analytics- Remote Work- Go mobileKey featuresExaRemote streamlines team efficiency, connects calls and chats made through Workdesk, and provides valuable, actionable analytics.- Intercompany organization and communication- Workdesk - Technology stack of customer support- Analytics about your website visitorsWe provide all the tools your customer support agents need.· Calls and chat history· Calls and user analytics· Browser, location and system information· Ticketing systemHow does it work?· No more pressure and waiting for coffee breaks!· Answer calls made through ExaWeb using only your SMART PHONE.· Your agents can work remotely wherever they choose, and your customers are supported 24/7.· Access Analytics, Workdesk and intercompany communication- all in one app!· Monitor and manage your visitors and team with real time updates· Delegate unresolved customer requests